ITSM - INFORMATION TECHNOLOGY SERVICE MANAGEMENT

The objectives of IT Service Management include delivering and supporting IT services that are in line with the current and future business needs while at the same time improving the quality of the services being delivered and reducing or maintaining costs as the organization continues to grow.

ITIL (the Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. Based on the collective experience of commercial and government practitioners worldwide, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses.

The ethos behind the development of the IT Infrastructure Library (ITIL) is the recognition that organizations are increasingly dependent upon IT to satisfy their corporate aims and meet their business needs. This growing dependency leads to growing needs for quality IT services - quality that is matched to business needs and user requirements as they emerge.

This is true no matter what type or size of organization, be it an outsourced service provider, a multinational conglomerate, a national government, a decentralized office with local (or centralized) IT provisioning, or a single office environment with one person providing IT support. In each case there is a requirement to provide an economical service that is reliable, consistent and of the highest quality.

The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared 'ITIL Philosophy'. The best-practices set forth by ITIL underpin the quality standard ISO/IEC 20000 (previously BS 15000) for IT Service Management Systems (ITSMS) and support Information Security Management Systems (ISMS) such as that specified in ISO/IEC 27001.

Avants’ ITSM Education, Consulting, and Project Staffing services are focused on helping clients develop, implement, adopt and refine ITIL based Service Management processes, and integrate process automation tools in a manner that supports, but does not dictate, the business processes of their organization.