SM-2020: ITSM Awareness Workshop (half day)

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Course Description: This program is ideal for those new to ITIL® and for ITIL® awareness campaigns during implementation. It is an integrated, accurate and exciting program based on real-world examples that explores IT Service Management and its contribution to demonstrable IT service value. Attendees are introduced to ITSM process objectives, activities, and relationships.

This program can be customized to fit your exact awareness needs.

Who Should Attend? Senior IT and business executives, IT management and staff, consultants, project managers, business liaisons, sales professionals and others interested in learning about IT Service Management.

Format:4-hours, Interactive classroom lectures.

Curriculum:

• What is IT Service management?
• Who Needs it and why?
• What is the scope of ITSM?
• Process Objectives
• Process Relationships
• Achieving Operational Excellence
• An ITSM Roadmap

Prerequisites: None

Examination: None

Course Material: Each student receives a complete study guide and a copy of "The itSM primer".

Price: Tuition: $475 (through 06/30/2007)

Avant is a certified itSM Solutions Delivery Partner.
All content and accreditations are licensed from, and maintained by, itSM Solutions, LLC.