SM-2022: ITSM - Journey to Excellence (web based training)

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Course Description: This Web-Based training course introduces the basic concepts of IT Service Management as described in the IT Infrastructure Library and demonstrates how they are used to establish direct links between IT service and IT value. In addition, participants will come away with an effective Roadmap for implementing IT Service Management (ITSM) within an organization.

Who Should Attend? Senior IT and business executives, IT management and staff, consultants, project managers, business liaisons, sales professionals and others interested in learning about IT Service Management. Journey To Excellence is also an excellent resource for on-going staff training and new employee orientation.

Format: Interactive web-based sessions with real-life scenarios and knowledge quizzes. Nominal time for course completion is 2 hours.

Curriculum: This web based course introduces the learning objects listed below.

• Introduction to the ITSM Processes
• Activities
• Benefits
• Challenges
• Relationships
• An ITSM Roadmap
• Approaches for Introducing ITSM to an organization
• Implementation Strategies
• Sources of additional ITSM information

Prerequisites: None

Examination: None

Course Material: Web based.

Price: Tuition: $99 (through 06/30/2007)

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