SM-3024: ITIL® Foundations - Distance Learning Webinar

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Course Description: The ITSM Foundations course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library. Typically delivered over 5 sessions, it features lectures, discussion, team exercises and quizzes delivered via webinar.

Who Should Attend? Senior IT and business executives, IT management and staff, consultants, project managers, and others interested in learning about IT Service Management.

Format: Interactive webinar lectures, discussion, team exercises and quizzes. Duration is typically 5 sessions (3 to 3.5 hours each), but can be adjusted to meet specific client needs.

Curriculum: After attending the 2-hour WBT program, ITSM Journey to Excellence, each student may register to attend the five instructor led webinars where they will acquire hands-on practical experience ...

• Primer: SM-2022: ITSM Journey to Excellence (2 hours)
• Day 1: Intro to ITSM, Service Desk & Incident Management
• Day 2: Problem, Change & Configuration Mgt
• Day 3: Release & Service Level Management
• Day 4: Availability & Capacity Management
• Day 5: IT Service Continuity & Financial Management

Prerequisites: None

Examination (optional): The 1-hour certification examination can be scheduled at any Prometric Center by each student. Exam vouchers can be arranged by Avant.

Reference Material: Each student receives a 375 page bound study guide, case study, practice exams, and online access to SM-2022: ITSM Journey to Excellence (WBT). Other ITSM-related study materials and books are available for purchase prior to, or during, the class.

Price: Tuition: $1470; Optional Certification Exam: $225 (through 06/30/2007)

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